Terms and Conditions

The following terms and conditions govern your use of CasinoLab and all services provided through our platform. By registering an account or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these casino terms and conditions. It is your responsibility to review these terms regularly, as continued use of our services constitutes acceptance of any modifications.

Account Registration and Eligibility

To create an account with CasinoLab, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. You are required to provide accurate, current, and complete information during the registration process. Each player is permitted only one account, and you must not allow any other person to access your account or use your login credentials. CasinoLab reserves the right to verify your identity at any time and may request supporting documentation including proof of identity, proof of address, and proof of payment method. Failure to provide requested documents within the specified timeframe may result in account suspension or closure. You are responsible for maintaining the confidentiality of your account details and password, and for all activities that occur under your account. Any person found to be operating multiple accounts will have all accounts closed and any winnings forfeited.

Deposits, Withdrawals and Wagering

All financial transactions must be conducted in the currency specified during account registration. CasinoLab accepts various payment methods, and you agree to use only payment methods registered in your own name. Minimum and maximum deposit and withdrawal limits apply as specified in the table below.

All deposits are non-refundable once credited to your account and used for wagering. Withdrawals are subject to verification procedures and may be delayed pending completion of identity checks. CasinoLab reserves the right to reverse withdrawals if fraudulent activity is suspected. Wagering requirements apply to all bonuses and promotional offers, and these requirements must be met before any withdrawal can be processed. The standard wagering requirement is 35 times the bonus amount unless otherwise stated in specific promotional terms. You may not withdraw funds until all applicable wagering requirements have been satisfied.

Bonuses and Promotional Offers

CasinoLab offers various bonuses and promotions to players, and these casino terms and conditions apply in addition to specific promotional terms. All bonuses are subject to wagering requirements and time limits as specified in the promotional terms. Unless explicitly stated otherwise, the maximum bet allowed when playing with bonus funds is £5 per spin or round. Exceeding this limit may result in forfeiture of the bonus and any associated winnings. Bonuses cannot be withdrawn and are intended for wagering purposes only. CasinoLab reserves the right to void bonuses and winnings if it determines that bonus abuse has occurred, including but not limited to creating multiple accounts to claim bonuses, using irregular betting patterns, or colluding with other players. Standard contribution rates for games towards wagering requirements are detailed below.

Promotional offers may be withdrawn or modified at any time without prior notice. Players who have self-excluded or closed their accounts are not eligible to receive bonuses or participate in promotions.

Responsible Gaming and Account Closure

CasinoLab is committed to promoting responsible gaming and provides various tools to help you maintain control over your gaming activity. You may set deposit limits, loss limits, session time limits, and cooling-off periods through your account settings. Self-exclusion options are available for periods ranging from six months to permanent exclusion. Once a self-exclusion period has been activated, it cannot be reversed until the chosen period has expired. During self-exclusion, you will not be able to access your account or receive any promotional communications. CasinoLab may close or suspend your account at any time if it believes you are at risk of problem gambling or if you have violated these terms and conditions. You may close your account at any time by contacting customer support, and any remaining balance will be returned to you following verification procedures. Accounts that remain inactive for 12 consecutive months may be subject to an administrative fee of £5 per month until the balance reaches zero or the account is reactivated.

Intellectual Property and Dispute Resolution

All content on the CasinoLab website, including but not limited to text, graphics, logos, images, software, and game content, is the property of CasinoLab or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without express written permission. The games available on CasinoLab are provided by third-party software suppliers, and you agree to comply with any additional terms imposed by these suppliers. In the event of a dispute between you and CasinoLab, you agree to first attempt to resolve the matter through our customer support team. If a resolution cannot be reached, the dispute shall be governed by the laws of the jurisdiction in which CasinoLab is licensed and regulated. CasinoLab maintains detailed records of all transactions and game outcomes, and these records shall be considered final in the event of any dispute. Any complaint must be submitted in writing within 30 days of the incident that gave rise to the complaint. CasinoLab reserves the right to withhold payment and void bets in cases where errors, malfunctions, or manipulation of games is detected.